Frequently Asked Questions
How to submit a case
- Digital Prescription form – this is the most efficient way to submit a case. After associating your scanner with our laboratory, you simply complete the prescription in an online form, noting down the Scan ID number on the form, or you can extract the scan files and upload with the online form.
- You can use the scanner software to send your prescription details in the special instructions/notes.
- Complete the PDF prescription form for the specific product and email to contact@eocalab.com or send via WhatsApp.
How to connect your scanner to EOCA Lab
Please see this page for detailed instructions about connecting your scanner to EOCA Lab.
Clinical Support
7 – 10 working days depending on device and material. We recommend allowing 2 weeks between appointments.
Yes. Our lab is totally digital and we accept files from all major scanners including iTero, 3Shape Trios, Medit, Carestream and Sirona’s Primescan. We accept any digital scan in STL format.
To provide the most efficient and accurate service, our lab only accepts digital impressions. We accept files from all major scanners including iTero, 3Shape Trios, Medit, Carestream and Sirona’s Primescan. We accept any digital scan in STL format.
Manufacturing & Quality
Our technical, clinical and laboratory teams are based in the USA, Australia and China under ISO accreditation using a selection of the world’s finest materials.
Only biocompatible, FDA and TGA approved materials including gold and titanium alloys, zirconia, lithium disilicate and cobalt-chrome.
Yes. Senior case managers are available for complex consultations.
Privacy & Data
Yes. We comply with HIPAA and GDPR, and store all data securely with encryption and limited access.
Only with consent. You can opt out of emails at any time.
